RICA Again after years????
I was placed on this RMCS nonsense and yesterday I was converted back to my normal prepaid. Suddenly I get a message on my phone that my number is inactivated, yet it has worked all along. Last night I was told to do a sim swop and this morning I am told that I have to RICA. I am a widow and can not be without a phone for a week until I can get to a shop. I need this resolved today or else I will go to Cell C or MTN as Vodacom is clearly not customer orientated.
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Replies (4)
Vodacom's replyOfficial
23 Jul 2019, 08:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
23 Jul 2019, 12:32Where are they going to contact me if my phone is blocked and nobody can call me?
's update23 Jul 2019, 12:32
Reviewer Update
Where are they going to contact me if my phone is blocked and nobody can call me?
's updateReviewer Update
23 Jul 2019, 12:33My office number is ***
's update23 Jul 2019, 12:33
Reviewer Update
My office number is ***
Vodacom's replyOfficial
02 Aug 2019, 10:04Dear Customer, As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Aug 2019, 10:04
Official
Dear Customer, As per discussion, your query has now been resolved. Regards Consumer Website Team