Rica

I have been about twice into a Vodacom store to rica my SIM card in my name. It was originally in my moms name and when I wanted to get a contract on my name and keep my number I was told no since it shows up as it was already in my moms name.

She came with me to a store at two different occasions and we filled out all the forms and yet more than a year later it is still not in my name.

Why is it so difficult to change.