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kyle.shirley kyle.shirley

1 reviews | Active since Jun 2016

23 Jun 2016, 09:05

Rewnd free wifi router offer - Vetting application...

<p>I received a call from a salesperson stating that Vodacom is adding an additional benefit to my existing contract at no additional cost, the benefit was a free wifi router that I would have to sign for. She stated that in no way will I be paying for this. However, I received an SMS "A Vetting application for a new line has been regitered against your account: ******. Please contact dealer REWND on ********** 690 for any queries. And then soon after saying the application has been approved. I want to confirm this from someone at Vodacom, Im pretty sure someone might be ommiting ***** here and this is a contract that I will end up paying for which is not what I want.</p> <p> </p> <p>Really curious as to how these people knew my cell, ID no, etc...</p> <p> </p> <p>Is there a vodacom personell that can assist me with this confirmation please?</p> <p> </p> <p>Thanks</p> <p>Kyle</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team