FC
Fanele C

1 reviews | Active since Nov 2019

06 Aug 2020, 21:06

Rewardsco / Vodacom *******!

Terrible service and *****'s at Rewardsco working for Vodacom.

1st they trick me into a new contract, sold to me as a gift for being a long loyal existing Vodacom client. Treat me like trash when I visit their offices for an explanation. Then promise to get back to me, which they never!

I received a promotional call which 1 felt sounded like a good deal for my wife and I as I wouldn't pay more than I was already paying for both contract phones.

Next thing I know they are deducting 4times what I was already paying for our contract phones. When I call them, they promise to call me back but never did. Until I went to their offices, I've never felt so little in my life! They did not even have the audacity to face me, they decided to call me and address my complaint on the phone while I sat in their reception area. Funny, there is no recording of the call where their agent de*****ed me. They suspended the funds on both phones immediately and promised to call me tonight with feedback but til this hour, nothing!

The company belongs to theifs and has theifs for employees! I can't understand why Vodc6would accosiate themselves with such people. I am canceling all my contracts with Vodacom 1st thing tomorrow morning!

0
Replies (1)
Vodacom
Vodacom's reply07 Aug 2020, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team