MM
Mika M
1 reviews | Active since Jun 2020
12 Oct 2021, 05:50
Rewards department not reachable
I'm so disappointed on Vodacom after being a customer for over the years I feel I don't need their service anymore. It has never be so difficult for me to get thorough to rewards department even after a lot of attempts you will just be told they have escalated the query but to me the escalation is just landing to thin air
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Oct 2021, 08:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Oct 2021, 08:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mika M's updateReviewer Update
15 Oct 2021, 05:40Good Morning
Can I please get feedback on the progress on my query.
I'm just losing patient with Vodacom ever since I started sending emails and enquiring from August and to date all im being told is that my query has been escalated. Please do not call me with that response, I need resolving responses now. I would really appreciate if a Manger i thus instance can contact me. I. Really really dissatisfied with the way in which this query is bring handled
Can I please get feedback on the progress on my query.
I'm just losing patient with Vodacom ever since I started sending emails and enquiring from August and to date all im being told is that my query has been escalated. Please do not call me with that response, I need resolving responses now. I would really appreciate if a Manger i thus instance can contact me. I. Really really dissatisfied with the way in which this query is bring handled
MM
Mika M's update15 Oct 2021, 05:40
Reviewer Update
Good Morning
Can I please get feedback on the progress on my query.
I'm just losing patient with Vodacom ever since I started sending emails and enquiring from August and to date all im being told is that my query has been escalated. Please do not call me with that response, I need resolving responses now. I would really appreciate if a Manger i thus instance can contact me. I. Really really dissatisfied with the way in which this query is bring handled
Can I please get feedback on the progress on my query.
I'm just losing patient with Vodacom ever since I started sending emails and enquiring from August and to date all im being told is that my query has been escalated. Please do not call me with that response, I need resolving responses now. I would really appreciate if a Manger i thus instance can contact me. I. Really really dissatisfied with the way in which this query is bring handled