SW
Sean W

1 reviews | Active since May 2017

09 Feb 2023, 13:44

Rewards co is acting under false pretences!

This is the second time that Rewards co has de*****ed us! We only have a contract with MTN, yet Rewards co insists they are part of MTN. After four months of being inconvenienced, we eventually listened to a recording from Rewards co where the Rewards co "consultant" **** about a package switch that we never even asked for! We are struggling to cancel the package without penalties and assistance from Rewards co or MTN.

Rewards co is operating under false pretences as we do not have a legal contract with Rewards co! I propose that Rewards be legally investigated.

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2023, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team