Revolting Service,payment not allocated

I have done a payment using the vodapay app to ethekwini municipality on the 26th May 2024 this pay has not been received by pay@ I have the proof of payments and emails its now 5 months later and no one can assist pathetic service the payment is still with vodapay,this has been an absolute nightmare I have made sure none of my friends and family use this app.I want my money reversed into my account