1 reviews | Active since Mar 2017
Revolting SERVICE from VODACOM! BREACH OF CONTRACT!!!!
<p>This is the worst customer service I've ever experienced in my entire life! Pathetic is an understatement.</p> <p>Firstly, breach of contract, secondly no communication or notification there of! Money that I did not sign for was taken off my account wth out my consent and I get treated like an *********** infant by the following EXECUTIVE LIASON:</p> <p>Tiego Mohlopi<br />Executive Client Liaison Officer</p> <p>CEO’s Office<br />Landline: +27 82 ********** <br />Email:tiego.mohlopi@vodacom</p> <p>I contacted these guys again and again, and it seemed like the issue was dealt with in 2016, July. However, this was not the case. Following up, February 2017 I find out that I am in debt because you guys focked up?</p> <p>No response, no answers just blatanly ignored up until this very day. What more is there to do? I have proof of everything. According to the branch manager of cellucity (where the contract was taken out) this issue was finalise, but we were both fooled! See below response, she too has been waiting on the EXECUTIVE CLIENT LIASONS response. </p> <p>"Hi</p> <p>Mishka I am at a loss here – the credits were passed etc</p> <p>Tiego please revert back to us URGENTLY please !</p> <p> </p> <p>Thank you !</p> <p> </p> <p>Olinka Kroggel</p> <p>Branch Manager"</p> <p> How disgusting a service and business, not only do you disregard a loyal customer but you do so with a business partner too! Pathetic</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Thanks for the response.
Its such a shame that customers have to take it to this level in order to be noticed.
We'll obviously see whether or not someone contacts me, this is yet to be seen.
Also, I just received a detailed billing and account history from Olinka, Branch manager of Cavendish store cellucity - MY BALANCE IS R0.00 and thank goodness I have proof I can provide you guys with but clearly you know this.
Mishka.
Hi Thanks for the response.
Its such a shame that customers have to take it to this level in order to be noticed.
We'll obviously see whether or not someone contacts me, this is yet to be seen.
Also, I just received a detailed billing and account history from Olinka, Branch manager of Cavendish store cellucity - MY BALANCE IS R0.00 and thank goodness I have proof I can provide you guys with but clearly you know this.
Mishka.
Still holding for the promised email.
Still holding for the promised email.
