REVOLTING SERVICE FROM AN AGENT IN YOUR UPGRADE DEPARTMENT...POOR POOR...POOR...SERVICE!!!!!!

<p>BAD BAD SERVICE recieved from an agent in your upgrade department by the name of THOMAS!!!!If you listen to telephone recordings like you always say you do , i urge you to listen to my call speaking to this rude man. The call was on Saturday the 06.08.16 time between 13:30 to 14:30 . If you ask him what i needed help with he will never tell you cause not even once had he given me a chance to explain my problem. All he did was screem at me and when he felt that he has done a good job in screeming he transfered me to another agent. I have never been spoken to in that level and considering the number of calls i made in trying to resolve my problem no one has helped me . If i could i would return this devise and change networks . The poor level of service your customer care TEAM offers is a shame to your product. I cant even go into details on this horrific experience but my problem has been going on for a good SIX days no one has taken it upon themselves to look in to my problem. Yet comes month end i will be issued with an invoice to pay for a service i never recieved!!! total ******* .......</p>