Revolting service delivery

Good day I am writing to formally lodge a complaint regarding the service I have received from Vodacom Fiber. My experience has been extremely frustrating and disappointing, and I hope that by bringing this to your attention, appropriate measures will be taken to address these issues.

On the 13th of May, I approached a Vodacom Fiber salesperson to request their services as my Fiber service provider. We agreed upon the service, and after a lengthy process, my application was finally processed on the 21st of May. At no point during this period was I informed that it would take 14 working days for a technician to come and install the Fiber.

I waited for a week, expecting the installation to occur within that timeframe, as suggested by the salesperson. However, when I followed up with her, she provided me with a Vodacom contact number to inquire further. It was only then that I was informed about the 14 working days required for installation.

The deadline for the installation was the 7th of June, yet no technician has arrived, and I have received no communication regarding a confirmed installation date. Despite repeated calls and being told that the issue is being escalated, there has been no resolution. This lack of communication and action is unacceptable.

In the meantime, Vodacom provided us with a Fiber router for LTE, which has been plagued with connectivity issues. The router frequently disconnects, and despite numerous calls for assistance, the problem persists. My household is left without reliable Wi-Fi, severely impacting our daily activities and work.

The continued delays, lack of communication, and failure to resolve the connectivity issues have left me deeply dissatisfied with Vodacom Fiber's service. I expect better from a company of Vodacom's standing and am seeking immediate resolution to the following:

1. Prompt installation of the Fiber service. 2. Reliable and continuous connectivity without frequent disconnections. 3. Clear communication and a confirmed appointment date for installation.

I trust that Hello Peter will assist in ensuring that Vodacom addresses these issues promptly.

Thank you Mavis ***