REVOLTING NETWORK AND SERVICE

I had an issue in June regarding my debt order so i went to Facebook to advice Vodacom of the poor service and then let that slide. Now i am so frustrated my head is spinning. I had asked my debit order date to be changed to another date which was my first issue when i went to facebook now my debit order is still not changed and i have to pay for your stupid mistakes i am so angry right now i regret taking this contract and can not wait to get rid of it. After your **** up with peoples data and airtime now this. I went to your gateway branch to do a sim swap as i have lost my cell phone they tell me they can not help me as my account is in arrears which is funny because they were to debit my account on the 20th it is now the 24th so i would like to know how and why is this now my problem and i am the one being inconvenienced. i then make a payment of 160 which my account is only 158 and i am now told they can not touch my account for another 2 hours. seriously what the **** is wrong with you people and the service oh my god it is disgusting all the consultants say is I DON'T KNOW like who the **** should know then. i suggest someone calls me ASAP and resolves this i can not stay without a phone and i want my sim swap done ASAP. then they have the nerve to tell me oh you did it through the call center then we don't know its one company for **** sake i expect answers