Revolting Customer Service

I refer to the previous complaint as placed on Friday 12 October 2018.

It has been almost a week since the original complaint was logged and we have yet to get any feedback relating to many of the queries raised on the original submission.

Our Director was contacted with relation to his phone having been taken offline and he informed me that he was only able to make calls as from the Saturday afternoon (13 October 2018). This means we have suffered a loss of production and income for an entire 5.5 days. That is unacceptable. This has not been mentioned by anyone at Vodacom as they are probably trying to ignore this issue and hope it goes away.

I am unsure as to why the Telecommunications GIANT is completely shrugging off this very important matter. Who is going to cover our loss of business and revenue? Not even to mention the inconvenience suffered on our part, the time wasted going from one store to the next, spending half our day in store to sort out something that was never supposed to be an issue.

I would have thought that a senior client services clerk or such a related person would have at least apologized and made an attempt to reconcile.

I am truly disappointed once again.