1 reviews | Active since Oct 2016

08 Feb 2018, 22:20

Re:Vodacom ****- Alert 1 for all users

The thought of paying monthly for something that DOESN'T WORK has turn my bedtimes into permanent NIGHTMARES. I so wish the sun never sets, just for me to at least spend a day WITHOUT a nightmare.

I signed a contract for an iphone6s+ almost 22 months back, it only worked for about 16 months. The phone menu bar and sound profiling buttons are not working. I am convinced Vodacom knew that I was going to experience this problem after 12 months(because the phone would be out of warranty) so I could pay for another phone for the remaining 12 months of the contract, or else I would pay for a phone that does not WORK. I tried all avenues to deal with this matter, instead of solving my problem, Vodacom sent me an sms informing me if my contract which is due to come to an end, that I can upgrade(surely to another defective phone which will give me problems once the warranty expires like their iphone6s+), or they will put me to their **** on a monthly basis.

I am waiting patiently, because very soon I'll be able to sleep again, my 8 months long NIGHTMARE WILL BE COMING TO AN END!

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2018, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team