Revision of earlier post: Appauling after sales service

<p>Two days ago I complained about what seemed to be an impossible task - finding a replacement for a blown battery on a Lumina 640LTE cell phone. I went back to where my misadventure started (OK, I skipped Vodacom's call centre, which proved valueless) but back to Vodacom shop 131, Festival Mall. The assistant Manager instantly produced one someone else ordered 6 months ago but had never collected.</p> <p> </p> <p>My resolve to not take a Lumia (now Microsoft, formerly Nokia) on my next upgrade has not changed, nor has my view on Vodacom's call centre, but my Christmas Angel at this Vodacom shop has reignited my belief in "customer service".</p>