PK
Peter K
1 reviews | Active since Jul 2014
15 Apr 2024, 11:10
Revised data package size prevented roll over of unused data.
For the past few months, I have bough the 200Mb 30 day data package. Provided I buy the same size package just before the previous one expires; the unused portion is rolled over into the new 30 day period. Without warning, the 200Mb 30 day data package has been discontinued and replaced with a 240Mb 30day data package. Because I could not buy an identical size package as before; the unused portion of my previous 200Mb package fell away. This is a grossly unfair practice.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
15 Apr 2024, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2024, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
PK
Peter K's updateReviewer Update
17 Apr 2024, 11:56Vodacom has contacted me and the matter has been satisfactorily resolved.
PK
Peter K's update17 Apr 2024, 11:56
Reviewer Update
Vodacom has contacted me and the matter has been satisfactorily resolved.
