Review of Vodacom Phone Upgrade Delivery

My recent attempt to upgrade my phone with Vodacom was a total mess. They first said the phone would come on Monday and that we just needed some ID of the main account holder. We had the driver’s license ready, but when they showed up, they said nope, they needed an ID book or card instead.

I rearranged my schedule and took off work on Tuesday, made sure to have the ID book, and waited all day. Then they tell me, not only do we need the ID book, but the main account holder has to be there themselves with even more papers like proof of residence.

Now I have to set up another delivery to the account holder's work, and I wasted a whole day waiting for nothing. They never told us we’d need all these documents, every day seems to be something new as to why they cant deliver. Super frustrating and just could have all been avoided had you guys just said from the get go what was required. Might has well have just gone to the store, complete waste of time.