Review from a Vodacom Customer

Vodacom is one of the dodgiest companies in South Africa. There is very little communication between various departments, a case of the left hand not knowing what the right hand is doing. I cancelled my account in September after my contract expired. Having been told that the last debit order will be processed on the first of November, I was quite pleased that it went so well. I should have known better, I received an invoice in the middle of November for December. Contacting their call center and explaining the situation i was assured the the mistake would be rectified. This was not done. I then proceeded to writing an email to their customer department advising them that i would be seeking legal advise. After being contacted by their customer department, I explained the situation again. I then received a text message that the problem has been sorted. Alas, this is not the case, my cell phone has now been barred from outgoing calls even though I have airtime in credit. I do not want to change my number as i have had it since 1994. I am writing this as a warning to other consumers to avoid doing business with Vodacom South Africa.