Reversing a debit
<p>I had a contract with Vodacom which expired in February, its APRIL and they still debited my account.</p> <p>i called the cancellation department and they gave me a reference number (1-38E1NJK) but i have not received any feedback regarding the reversal of my debit. Vodacom is too quick to take money from my account but cant be as quick to give me back my money that they wrongfully took.</p> <p>i tried calling the cancellation department to find out the status of my Reference, no-one can help me, i get transfered from department to department.</p> <p>This is absolutly pathetic Customer service, i will definitly be changing my service provider!!!</p>
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Vodacom's replyOfficial
10 May 2016, 12:52Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2016, 12:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 Jul 2016, 16:11Hi
I just received a statement today from Vodacom. I am beyond livid... My contract was Cancelled in FEB 2016, we are in July 2016 and I am still being billed, every month I have to reverse my debit. I phoned Vodacom several times and no-one can assist me. Vodacom debited my account for March and April, which I didn't reverse and apparently they credited my Vodacom contract account! my contract is cancelled, I want my Money to be credited into my bank account.
I am really so sick of Vodacom, I need this mess rectified like Yesterday!!!!!! New Reference number: 1- ********** 075, Account number: NM100085-0
's update20 Jul 2016, 16:11
Reviewer Update
Hi
I just received a statement today from Vodacom. I am beyond livid... My contract was Cancelled in FEB 2016, we are in July 2016 and I am still being billed, every month I have to reverse my debit. I phoned Vodacom several times and no-one can assist me. Vodacom debited my account for March and April, which I didn't reverse and apparently they credited my Vodacom contract account! my contract is cancelled, I want my Money to be credited into my bank account.
I am really so sick of Vodacom, I need this mess rectified like Yesterday!!!!!! New Reference number: 1- ********** 075, Account number: NM100085-0