Reversed contract charges

My data contract was used by my daughter who unfortunately passed on last November. I have not used the data since then as I didn't know where THE SIM was.

I checked the expiry date for the contract and it was the end of April 2025. I went to the vodacom shop on the 8th of April, and I was told that they cannot cancel the contract but I can call the call centre to cancel it. The date given to me was the 5th of May. I made a cash payment of R2000, to cover the costs until the end of the year.

I called to cancel the contract and I was offered a free Sim card and a reduced price package. This also came with a 7 day cooling off period. I agreed to it, however 2 days later I changed my mind.

I called the after sales team to cancel the contract and the guy who attended my call was super rude and condescending telling how I wasted their time taking up and offer I had no intention of keeping.

The call ended with me requesting cancelation of the new contract. This seems it was not done properly.

I didn't check my statement since then and in August, I got a shock when I realized that I was being charged for the "old contract". I called the call centre and I was told that detentions have done a reverse contract and I have not requested for a cancelation thereof.

I explained the situation and the fact that I was not informed about the cancelation from the after sales team and this has resulted in my account being in arrears.

I have made numerous calls between retentions, cancelations, billing customer care, and collections and nobody can help me.

There is an escalation loaded with no final outcome on my issue. I haven't used the data since November 2024 and it seems like Vodacom doesn't care. All I want is my refund to the account and cancel the arrears.