Reverse of contract or Cancelation

First of all my wife got pick pocketed with my contract phone have with vodacom. I blacklisted the device includes the simcard. A case was made at Cape Town Police Station. And My contract expired in the month of September 2022...I phoned vodacom to cancel my contract subscription. Vodacom put me on a sim contract deal for 24 months which I don't want. It's now November I'm still waiting for them to reverse my contract to my normal subscription. I don't have this simcard and they charging me my fees of R208 per month for a sim deal of 500mb and 50mb but according to customer service I was put on a 5gig sim deal for 24 months.i will rather open a new contract with Telkom. I have 4 lines with Vodacom and for more than 6 years a customer.