Reverse my upgrade of June 2020, I would like to choose a new phone

Item: Vodacom
Rating: 1
Author: Ria J

Thank you Vodacom for collecting my faulty device on 26 August 2020. But I have not heard anything from you and when I try to upgrade online, it tells me I can only upgrade in 2 years. So the whole upgrade has not been reversed yet and since middle June I am still without a new phone. Please do not send me the same one than I originally choose, as I would rather take another brand now. Hopefully I can choose my new phone within a day or two.

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Replies (1)

Vodacom's replyOfficial

02 Sept 2020, 14:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Sept 2020, 14:04

Official