1 reviews | Active since Jul 2011

15 Dec 2023, 05:41

Reverse bundle that I didn’t purchase

I have been incorrectly billed for a roaming bundle that I didn’t purchase. I travelled overseas and deliberately chose NOT to buy an allforyou bundle. I chose to pay the out of bundle rates hence I didn’t buy a bundle. However last night I received a message saying that a bundle has been allocated to me without me requesting it and an amount of R199 has been deducted from my airtime. Please REVERSE this charge. I didn’t request this bundle hence what vodacom have done is *****

0
Replies (4)
Vodacom
Vodacom's reply15 Dec 2023, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

's update16 Dec 2023, 20:37
Reviewer Update
I still haven’t received my refund. Nor has anyone even attempted to contact me to rectify Vodacom’s mistake
's update19 Dec 2023, 05:55
Reviewer Update
I am still waiting for my refund. I need my money back urgently
's update20 Dec 2023, 19:44
Reviewer Update
I WANT MY MONEY BACK. Still no feedback from Vodacom