Reversal Upgrade still not done

I'm not happy with retention department I spoke to a lady who offered me 10 Gigs during the day and 5 Gigs during the night plus 50 all network minutes but when I checked myself instead of 10 Gigs normal data it 5 gigs plus 5 gigs video ticket I hardly stream on dstv now or YouTube so I told her that I don't need the package and asked for a upgrade reversal but to date the upgrade has not been reversed and I was told that it takes 24 hours. Can the upgrade done on my *** be canceled or reversed ASAP and please stop tricking us when offering deals, explain everything in full and allow me as a customer to be well informed before I decide on any deal. This is poor customer service!!