Reversal of upgrade

<p>I requested an online upgrade on one of my lines on 23 May 2017. The device was delivered on 24 May. The next day (25 May - 13 days ago) I realised that I upgraded the incorrect line and called Vodacom customer services. I was then referred to the online department who didnt answer the phone. I sent the online team an email and got a response, was told the device needs to be collected and returned back to the warehouse before the upgrade can be reversed. I have had various calls and emails to vodacom since - the device has still not been collected. On 1 June my sim was loaded with data from the upgrade contract - that i dont want. And because the device has not been collected, the reversal has not been done. The consultant I spoke to today advised that RAM was meant to collect the device on 2 June and that they will call me today to arrange collection for today and tomorrow. no one has called me. I have offered to drop the device off at a Vodacom store - and was told not to do so. So effectively, I am trapped in this contract, because Vodacom seemingly does not want to collect the device. And for as long as i have the device the upgrade will not be reversed. They will continue to load data onto my simcard. And obviously charge me. Surely theres a consumer protection/TCF issue here?</p>