Reversal of upgrade.

On 23 August 2022 I received a call from a lady who said that she is from Vodacom Direct re upgrades on two of my contracts.

One of them, namely my main number was upgraded and I received my phone on 24 August 2022. No problem.

The other one however I confused it with another of my contracts that was not due for an upgrade. Both of these contracts are 20gig contracts hence the confusion. The more that I tried to convince the lady that as far as I know the number was not due for upgrade the more she said that it is. It was only on Thursday 1 September 2022 when I received an sms with an Quotation number and an Order number that I realised the mistake.I immediately tried to contact Vodacom cancellations but every time I was told that Vodacom was off-line. I eventually got hold of the cancellation department at 12:00 on 2 September 2022 (Amanda). I asked for a reversal of the upgrade).She said that she will attend to the matter and that I will receive a sms as confirmation. Nothing happened. I phoned again at 15:00 on 5 September 2022 and spoke to Zamela (not sure of the spelling). She told me that no query was logged but she will definitely make sure that the reversal will be done and also told me that I will receive a sms as confirmation. So far nothing has happened. I've just phoned again (10:30 8 September 2022) and spoke to Anita who gave me another number (***0) for reversals. At this number I could also not manage to reverse the upgrade. As I was battling to reverse the upgrade since 1 September , I was definitely within the 14 days cancellation period.

On 8 September I sent an e-mail to Vodacom Customer Services. They acknowledge my e-mail, gave me a reference number and told me that a consultant will contact me within 24 hours. It is already 12 September and so far nobody contacted me.