Reversal of telephonic upgrade

<p><br />Service entry number is 1- ********** 0111</p> <p>1. 29th April I app**** for an upgrade telephonically with Olympus. <br />2. I waited for 2 weeks for the cellphones to be delivered and they weren't. <br />I kept phoning Vodacom only to be told different things.<br />3. On the 12th May I requested the upgrade to be reversed. As I was tired of waiting for a phone that was never going to come. No calls, feedback or sms from Vodacom. NOTHING.</p> <p>I spoke to Darryl Govender a supervisor who said that he would escalate the matter and call me back with feedback. He Never did.</p> <p>4. I was given an order number to track on www.ram.co.za<br />5. I decided to call RAM They said that the phones had been incorrectly delivered.</p> <p>I spoke to Brian Bepe supervisor/ team leader who said that he would work with Olympus to get the matter escalated and solved ASAP.</p> <p>He said he would call me back. He never did. Not even an sms.<br />6. I spoke to another consultant at Vodacom who said that the phones had been returned to Vodacom and in 3 working days I would get an sms confirming that the upgrade had been reversed. I waited 3 working day and obviously nothing happened. <br />7. I then spoke to call centre agent Thabo who said that by the end of May the matter would be solved because they have to solve all queries by month end.</p> <p>It is now 13th June 2016</p> <p>8. I then called again and spoke to a consultant in Cancellations who said that she would give the matter to a Supervisor to follow up with back office. </p> <p> </p> <p>It is now been a month of phoning Vodacom with no luck just to get one simple upgrade reversed!! It's the most terrible service I have ever experienced it actually unbelievable. I don't know what to do anymore!!! I regret the day I did this telephonic upgrade. It's been an absolute nightmare! </p>