REVERSAL OF INCORRECT UPGRADE IN PROGRESS SINCE 30 APRIL 2023

Had a phone call for an upgrade on an existing contract. Emphasised that I did not want a data only package and was assured that the number will be able to make and receive calls as well. Come the 30th April 2023, number was converted to an Home Internet package number only. Called on 30th April 2023, and in the following week to get the upgrade reversed, was assured that it was Vodacom's error and will be corrected. It is now 21 August 2023, and I am still waiting for the number to become usable again. The Home Internet device that had been sent back to Vodacom in July 2023, due to poor service by their Couriers, RAM COURIERS, was received mid July 2023 by Vodacom and was assured that the reversal and reinstatement will be effected on 1 August 2023. On 1 August 2023, number was still not active, and could not use data, because the SIM would only work in the Home Internet device. Called Vodacom, and was advised that the reversal had not been processed. Was told it would be done immediately. When I followed up on the 14th, it was still not reversed. Have since had a call on 17th August to be advised that the process has been completed and Vodacom will try and send me some data to use in the interim. Have not received data, and SIM is still locked on the Home Internet package, have been advised that the SIM will be active on 1 Sep 2023, which is the same that I have been hearing since the July, that it can only take effect in the new month. So due to incompetence on Vodacom's side, I have to wait until the 1st of each month, and when I call, it has to be held for another month each time. Extremely frustrating process as the SIM was being used by my son who is a student and has not been able to have communication regarding his studies. Can Vodacom please confirm that it is in fact now done, and I will not have to wait until October to find out whether it is done. This has been an absolute nightmare