SS
Sibusiso S
1 reviews | Active since Jan 2021
06 Apr 2021, 06:54
Returns/Refunds
I signed in for contract on Vodafone wifi router recently at Vodacom shop Parow Tel. ***. After a two days of using the device I returned it to the store because I was not satisfied with the battery life. The battery lasted less than six hours after being fully charged. I informed the sales assistant and the store manager about the problem. I requested I would like the ruturn the device for full refund due to poor performance as the device according to manufacturer specifications "can last up to 300 hrs Standby." I was told the store has no returns policy. They recommended I book in the device for repairs in their Vodacom repairs so that they can test it. After three weeks the went to collect the device. I was given a brand new one with no further explanation of what was wrong with the previous device. On the repairs stores job card I noticed that they wrote the fault as the device does not have network reception, signal keeps dropping. They recommended I must be issued a new device under Warranty. I was still not satisfied with the report I still requested for a full refund. The store still insisted they do not do returns/refunds. IS IT POSSIBLE FOR THIS STORE NOT TO HAVE A RETURNS/REFUNDS POLICY? I still have the reissued device sealed in its original box.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Apr 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2021, 08:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we provided feedback provided by our repair team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we provided feedback provided by our repair team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2021, 08:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we provided feedback provided by our repair team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we provided feedback provided by our repair team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SS
Sibusiso S's updateReviewer Update
10 Apr 2021, 02:35I refer to our telephone conversation. I went back to the shop on 08 April 2021 with the device still in its original package. I asked the store assistant to open it and activate it for me and this was done. On Friday 09 April 26th 21I left home at 5:00am with the device fully charged. By 10:30am the devices battery died and I was unable to continue using it.
I phoned the Parow vodacom store manager to inform her about the problem in the new reissued device. She suggested I phone the repair shop as the new device came from them. I am mostly working outdoors at least I expect the device's battery to at least last me for 8 to 12 hours as it is a case with my two years old device. The challenge I had with the old device was connectivity speed and network coverage at some time.
The purpose of an upgrade is to get better value and improved performance. According to the manufacturer specs written on the package the battery life of this device is up to 300 hrs standby.
Kindly advise on the matter.
I phoned the Parow vodacom store manager to inform her about the problem in the new reissued device. She suggested I phone the repair shop as the new device came from them. I am mostly working outdoors at least I expect the device's battery to at least last me for 8 to 12 hours as it is a case with my two years old device. The challenge I had with the old device was connectivity speed and network coverage at some time.
The purpose of an upgrade is to get better value and improved performance. According to the manufacturer specs written on the package the battery life of this device is up to 300 hrs standby.
Kindly advise on the matter.
SS
Sibusiso S's update10 Apr 2021, 02:35
Reviewer Update
I refer to our telephone conversation. I went back to the shop on 08 April 2021 with the device still in its original package. I asked the store assistant to open it and activate it for me and this was done. On Friday 09 April 26th 21I left home at 5:00am with the device fully charged. By 10:30am the devices battery died and I was unable to continue using it.
I phoned the Parow vodacom store manager to inform her about the problem in the new reissued device. She suggested I phone the repair shop as the new device came from them. I am mostly working outdoors at least I expect the device's battery to at least last me for 8 to 12 hours as it is a case with my two years old device. The challenge I had with the old device was connectivity speed and network coverage at some time.
The purpose of an upgrade is to get better value and improved performance. According to the manufacturer specs written on the package the battery life of this device is up to 300 hrs standby.
Kindly advise on the matter.
I phoned the Parow vodacom store manager to inform her about the problem in the new reissued device. She suggested I phone the repair shop as the new device came from them. I am mostly working outdoors at least I expect the device's battery to at least last me for 8 to 12 hours as it is a case with my two years old device. The challenge I had with the old device was connectivity speed and network coverage at some time.
The purpose of an upgrade is to get better value and improved performance. According to the manufacturer specs written on the package the battery life of this device is up to 300 hrs standby.
Kindly advise on the matter.
SS
Sibusiso S's updateReviewer Update
15 Apr 2021, 07:16As per my latest reply I am still awaiting feedback from the company
SS
Sibusiso S's update15 Apr 2021, 07:16
Reviewer Update
As per my latest reply I am still awaiting feedback from the company