Returns department doesn't know how to process return
I would give them 0 stars if I could. Bought a phone online and it wasn't up to spec so I called the returns line to collect phone and process refund. After several transfers to different departments, they inform me that they don't know how to process a return for a cash sale (???) and they've escalated the issue. No one calls me back the next day however I received an sms that says my query has been closed. If someone doesn't call me back timeously to sort this out, I am just going to the ombuds. Not holding my breath for this refund.
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Replies (3)
Vodacom's replyOfficial
11 Jan 2021, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2021, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
18 Jan 2021, 08:39This query has still not been resolved nor has anyone from customer service contacted me. I am going to the ombudsman.
's update18 Jan 2021, 08:39
Reviewer Update
This query has still not been resolved nor has anyone from customer service contacted me. I am going to the ombudsman.
's updateReviewer Update
19 Jan 2021, 11:08Your customer service department is a joke. I keep getting put through to the same 4 departments. After sales says online will help, online says subscriber collections will help who in turn says talking points will help. I am so frustrated. When I ask to speak to a supervisor, they can't assist. As per your above reply, no one has contacted me yet. I have never experienced such ********** service in my life. I am cancelling my contract and moving to mtn.
's update19 Jan 2021, 11:08
Reviewer Update
Your customer service department is a joke. I keep getting put through to the same 4 departments. After sales says online will help, online says subscriber collections will help who in turn says talking points will help. I am so frustrated. When I ask to speak to a supervisor, they can't assist. As per your above reply, no one has contacted me yet. I have never experienced such ********** service in my life. I am cancelling my contract and moving to mtn.