Returned device

<p>A tele sales consultant called my husband in November 2018 and offered him a wi fi device for being a loyal customer. I'm not sure where the misunderstanding came in but he says that the lady said it is free no extra cost. He told me about it and when we called Vodacom it was actually a new data contract for R150.00 p.m Unfortunately we cannot afford it because my husband is on disability. Vodacom then said RAM couriers will collect within 10 days, and we must call after 8 days. we waited and after 10days we called again. we waited again a couple of days and the eventually collected the device. from what I can understand from Simphiwe at Vodacom the device was delivered incorrectly to the Vodacare shop instead of Voda world. This is not our problem that the device was delivered to the incorrect place. Vodacom billed us for two months now and we do not get joy, they just keep on saying the system is offline. We need urgent assistance with this please</p>