MP
Martin P

1 reviews | Active since May 2018

01 May 2019, 09:39

Returned contract u choose Flexi tab, not cancelled on your side *** and I'm still paying!!

I got a new contract online with 'Vodacon' aka Vodacom. On 22nd March I returned a Huawei tab, after having it for 3 hours. It was collected and confirmed with Vodacom. I paid pro rata and then I was billed again on 3rd April and paid. In between I was told it takes 3 -7 working days to fully cancel and refund . I phoned a week later again-nothing done, then again-nothing done, just excuses, relation, back office blah blah ****. Now on 1st May I phone again to be told the request was only logged on the 25th April!!! Now I'll be billed again!!!!

I have 7 lines with you Vodacon,Vodaflop aka Vodacom. I have paid every month for years on time, often before the due date and this is how you treat me!!

**** you, you're a bunch of ***********, lying ****s. Cancel the ****ing contract that you have delayed doing since 22nd March, reverse the ****ing payments I've made and never ever expect another upgrade or new contract from me. You're a greedy corporate giant who are far too arrogant for my likings and your business ethics leave much to be desired!!!! Id rather buy my family decent affordable mid phones for cash from now on through a online shop. Up your unprofessional, corporate, lying, *********, corn holes!!!

0
Replies (2)
Vodacom
Vodacom's reply01 May 2019, 10:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MP
Martin P's update01 May 2019, 14:35
Reviewer Update
As per usual. You only sort out the issue when I've posted on hellopeter! Ironic isn't it? What about the 'valuable' client who does not use hellopeter?! Either way ***** you and I guarantee I'll never upgrade any of my 7 lines or take out a new contract with Vodacon again-enough is enough!!