Return Policy of 7 days not being adhered too yet they have 14 days excxhane policy for ordering online

I upgraded on the 8th of September 2019. when I upgraded I asked the sales lady to recommend phones for R299. She only brought the LG Q60 phone. needles to say I took the phone. my daughter went through the features and she did not like the phone. due to constraints of getting to the shop during the week I went to the Westgate Vodacom on 14 September 2019. I said was I not impressed with the features of the phone and would like to exchange for another phone. Because I could not talk to the manager and the people that suppose to cancel the contract is only available Monday the sales consultant took the phone and said that they will come back to me. Since then I have had numerous stories being told to me. First I should have brought the phone back the Monday 9 Sept 2019. then they cant exchange contract already captured. the manager has also been avoiding me and did not bother to call me back.

It seems obvious that Vodacom is not keen on resolving customer complaints. u have a 7 day return policy and I adhered to that now I am getting the run around. I was told if I went directly to Vodacom World they would have exchanged it immediately. But because I dealt with a Franchise they buy directly from Vodacom world and are not so keen to exchange and will not assist you in any way.