Return of Handset - follow up

We did an upgrade online and after 3 day's the handset stopped working as in the sound went. We took the phone to Centurion service center and they did an OBF which they said they couldn't do the exchange but will take up to 14 days even though it was in the 7 day period. After 3 days I called and they said they were trying to contact us (but we did a sim swap and had no device to put the sim in) they wanted a password which we refused to give out.<br> We eventually got hold of the original consultant at Vodacom direct on 15/09 @ 12:20 that did the upgrade and promised to have the device collected and reverse the upgrade. I have been calling everyday for a week where I keep on been told that she will contact the courier company and it is in progress. Eventually I contacted the courier company and they have no record that they have to come collect the device only the original delivery details. So in a nutshell nothing has been processed from Vodacom side regarding the collection and reversal and everytime I called and was told that they following up with the courier company it was a lie!<br> <br> We need this device collected ASAP and the upgrade reversed ASAP! <br> <br> PLEASE ACTION URGENTLY!!