Return of faulty goods, change of address to much

I processed an upgrade online. I wanted to change the delivery address.<br> <br> I phoned into Vodacom to change it. I was told that the courier would phone before delivery, I could change the address then.<br> <br> There was no notification, no waybill number was sent to me and I did not receive a phone call. They tried to deliver to the wrong address and I was not there. I knew this beforehand yet somehow this could not be prevented.<br> <br> Finally I contacted Vodacom and they sent through a change of address. After some time I decided that I would try and find out when I would get delivery of the phone so that I could make sure I was there.<br> <br> I spoke with Vodacom a number of times & they kept telling me they had sent through the change of address and that the courier would deliver it shortly.<br> <br> I eventually had to get hold of the courier and found that the delivery address had been sent through but that the devliery was in a query state and therefore needed to be updated to a different state.<br> <br> Finally I received my phone but it was faulty. I phoned Vodacom again and organised for it to be picked up and told them to make sure of the address. They got it wrong & I was not there again!<br> <br>