MS
Mary S
1 reviews | Active since Dec 2014
23 Apr 2019, 18:27
Return not collected as promised
Upgraded my device on the 10th April 2019 and the devices went off on the 13th April 2019 I then contacted Vodacom on the 14th April 2019 and they promised to have the device collected within 4 working days and those 4 days ended on Thursday the 18th and no one from Vodacom has contacted me to this day and everyday I call there is a new excuse and I'm sitting without a phone.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Apr 2019, 19:24 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2019, 19:24
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MS
Mary S's updateReviewer Update
23 Apr 2019, 19:31It took a day to deliver the phone but to our amazement it's taking longer to collect I would like to have a phone by Friday since it's used as a main contact for business
MS
Mary S's update23 Apr 2019, 19:31
Reviewer Update
It took a day to deliver the phone but to our amazement it's taking longer to collect I would like to have a phone by Friday since it's used as a main contact for business
MS
Mary S's updateReviewer Update
26 Apr 2019, 17:50I see nothing has been done the phone was picked up and that's all. All you care about is money when we owe you there is a lot of communication but when you have wronged your clients you take your own lovely time making it right. The worst customer service ever.
MS
Mary S's update26 Apr 2019, 17:50
Reviewer Update
I see nothing has been done the phone was picked up and that's all. All you care about is money when we owe you there is a lot of communication but when you have wronged your clients you take your own lovely time making it right. The worst customer service ever.