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SK
Sanet K

1 reviews | Active since Nov 2022

16 Nov 2022, 07:36

Return Device following Upgrade

I've done an upgrade and when I phoned to return my device for another one, the after sales team said it can't be done, as the device came from the warehouse and it can't be returned, as there is no-one to come and pick it up. I've asked if I can't take it to a branch and return it that way, but apparently it can't be done. They then suggest I phone the upgrade team again and cancel my contract and take out a new one with a new device, but this time because it was over the 14 days, I can't do that either.

I must say I the level of service and assistance is quite disappointing taking into consideration that I'm a client since the start of Vodacom.

0
Replies (4)
Vodacom
Vodacom's reply16 Nov 2022, 08:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply16 Nov 2022, 10:27
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we have a 14 day cooling off period, should a customer wish to return a faulty device or if there was any service issue when applying for a deal online or telephonically. Our team will not be able to collect, should there be no issue reported with the device within the 14-day period. Kindly contact our after sales team on ***(free call from Vodacom sim) to confirm if our team would be able to assist with your request. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

SK
Sanet K's update21 Nov 2022, 08:10
Reviewer Update
Really unhelpful. Even the private reply seems like an automated answer.
Really disappointed

I’ve requested my recording - but even that is going to take 7 days and then I must go to a Vodacom Shop to listen to it. Imagine. They really make it difficult for their customers.
Again terrible service
SK
Sanet K's update30 Nov 2022, 08:59
Reviewer Update
And the service doesn't get better at all. I've requested for the recording as mentioned above on the 16th November 2022. It was supposed to take 7 days, it is 12 days later today, excluding weekends. I am still waiting.
Still terrible service, and clearly Vodacom doens't care.