DTm
Dkz That's me
1 reviews | Active since Jun 2019
14 Aug 2020, 14:52
Retrieve old number
Goodday, I had a number deleted and recycled on the Vodacom network. I must say I've had this number for more than 10years and had been in and out of the country over 2019 and simply wouldnt to recharge my Vodacom sim. Last month I needed to re-link the number to my new social media accounts and I cannot achieve this. The number is not In use anymore and cant retrieve it. When I call the number goes to voicemail. What can I do to retrieve this number. Please respond @vodacom.
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Replies (2)
Vodacom's replyOfficial
15 Aug 2020, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2020, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Aug 2020, 09:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that once a cellphone number is deleted from the network, than you will not be able to retrieve the number again. Once the number is deleted, it will be recycled.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that once a cellphone number is deleted from the network, than you will not be able to retrieve the number again. Once the number is deleted, it will be recycled.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2020, 09:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that once a cellphone number is deleted from the network, than you will not be able to retrieve the number again. Once the number is deleted, it will be recycled.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that once a cellphone number is deleted from the network, than you will not be able to retrieve the number again. Once the number is deleted, it will be recycled.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,