RETRIEVAL OF ALL MY EMAILS RECEIVED BEFORE 6 DECEMBER 2019

Around 6 December 2019 my laptop and all my electronic equipment was ****** and I lost all my vital information. I worked with a Vodacom Consultant in Norwood, Johannesburg and successfully restored my email. However my old emails were not retrieved. I requested that I needed all my past emails. I have been on the issue for the past 3 months and my emails have not been retrieved. At some stage Vodacom said the emails had been retrieved. This has not happened. I wrote an email to the complaints section and never got even an acknowledgement. The last visit was to Vodacom Headquarters in Midrand. The matter was escalated and I am still to receive a response. The last communication was that the matter has been closed. I now do not know whether Vodacom has the capacity to resolve the query or whether they are just refusing to do what is within their capabilities. I still want my emails retrieved.