Retrenchment -Vodacom couldn't care less

We have had an account with Vodacom for going on 3 years now. In early August 2015 I was retrenched and it became harder to meet our monthly payments as the months went by. Even though the account was paid late ,we still paid as I needed my cellphone to find a job.By October 2015 is became impossible to make the payments and by December we were 2 months in arrears.I however did make a small payment in the middle of December in order to show some effort to repay the arrears. To this date I have not received a telephone call or email from them asking why the account had fell into arrears and to make an arrangement to repay the arrears amount while still being able to at the very least receive calls.What they proceeded to do was suspend my line 10 days after my account fell 1 month into arrears. With my account not even being 1 and a half month in arrears they have cancelled my number from the network.I have found a job and have paid the December installment in full today in fact. Yet instead of helping me get my account into goodstanding by helping me to pay off the 1 and half month arrears ,they have cancelled my number and are claiming R 22000 from me. Vodacom is like the mafia now