Retentions mess

I called the *** Vodacom line on the 29th of June because I initially wanted to cancel my Red flexi 260 contract plan but was offered a retention deal(10gb day data, 10gb night and 10 gigs video data) for R129 pm. Ts and Cs were read and I was told that all well by Nonhlanhla.

I got the shock of my life on the first of July when I received the R260 airtime that I specifically said I didn’t want. I called the same number immediately and was told that my migration was never done on the 29th of June when I called in and that I would have to wait for the 1st of August now for the change to take place.

I am beyond appalled by the poor service from Vodacom. I called in on Monday and yesterday 4 times and I was told that Nonhlanhla would call me back to fix her mess. I called in again today to speak to a team leader but was given the run around by Gregory.

This poor service is the reason I wanted to cancel my contract in the first place. What kind of retentions team fails to retain customers?!