1 reviews | Active since May 2016

25 Jan 2017, 11:03

Retentions department LIES!!

<p>No help, on hold for 2hours+ ... don't return calls as promised... **** about my package deal... They won't let you cancel your contract but they won't retain you either!! #stuck #wantout</p>

0
Replies (2)
Vodacom
Vodacom's reply25 Jan 2017, 11:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jan 2017, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team