Retentions
<p>I am struggling since Sept 2016, in the meantime my vodacom number does not exist, my contract expires end February 2017, each time I get a new reference number, even received a new vodacom number as my new network has taken over my number, new number that I do not have joy of! My old cell phone number was ********** - Reference number EC-04DK-192IHM, new number for contract ********** ??? I just got through to retentions, and can you believe, there is no settlement amount as the contract ends February 2017, why must I pay for another monthl if I have paid my settlement amount earlier I would have received discount. This is redicoulus!! </p>
I have proof of all the e-mails that I have sent to Vodacom since Sept 2016
I have proof of all the e-mails that I have sent to Vodacom since Sept 2016
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day, Up to date (six days) and no consultants has made an effort to phone me!
I rest my case. Poor service
Good day, Up to date (six days) and no consultants has made an effort to phone me!
I rest my case. Poor service