Retention promise not kept

<p>I upgraded recently and had a number of conversations with the Retentions Department who promised me the same benefits I had on my previous contract; An additional 1GB per month.</p> <p> </p> <p>However, this was never activated. I phoned and complained. After my complaint they gave me a once-off 1GB of data and promised to activate the same on the 24 month contract and that I would receive an SMS and call the next day to confirm this. Once again, this did not happen!! Your call centre is useless and I simply cannot deal with more promises that is not met.</p> <p> </p> <p>Herewith the details of that call. Reference: ********** 20. I spoke to Portia Masuku who was going to e-mail the IT department to activate the 1GM per month.<br /><br /></p> <p>You may listen to the original recordings where the Manager of the Retentions Department offered me an additional monthly 1GB data on my Smart M contract for the remainder of the contract.</p> <p> </p> <p>This was the only reason I remained with Vodacom and did not switch to another service provider...</p> <p> </p> <p>Please get this activated ASAP</p>