Retention Department ****

In February I called VODACOM to cancel my contract due to the useless packages you offered. I was put through to retention department, where I was offered a better package with 5gig extra per month because I am such a valued customer. I was promised free CLI and no connection fee. After 2 months I have only received my 500mb as per your useless contracts and have been billed dfor CLI and connection fee. Neither your customer care or contract department can assist me, as they can see the data was put on my phone package, but never authorized or something like that. And for some reason only the guy who did my upgrade can authorize it. So emails have apparently been sent to him, but nothing has happened. I have received no feedback from any of your employees. And to top it all off, I now have to buy data - WHICH WAS WHY I DIDN'T WANT TO UPGRADE WITH YOU!!