Retention department is a joke

How do I get hold of the management of the rententions department? I am told Curtis James is the manager yet he does not deal with clients? What is the point of being a manager of a department which sole function is to RETAIN clients yet management will not communicate with them? Dealing with the staff is a nightmare, Manashe Nzama, Nolwazi, Virashni Govender.... the list goes on and yet no solution to any issue. Maybe it's better to cancel my fibre and data and 3 phone lines and go somewhere else after 10 plus years of lining your pockets. Vodacom, you need to wake up and treat your paying clients better. Your archaic processes and systems are a joke.