Retention department dropped the call on me.

<p>I called Vodacom retention @17:46 from ********** to ask them to change my pricing plan on my current contract from getting airtime to getting 10GBpm top up data but the contact centre made me wait for over 2 minutes because he was opening the system which I was fine with as long as I get helped after waiting I was told that he needs to confirm with his supervisor and he is not there at the moment and will call me back tomorrow. When I told him that I need reference for the call so that if he doesn't call then I'll call back so we can proceed with what i was suppose to be helped with he hang up the phone on me. Which shows that he was not Willing to help by making me wait for long and worse suggesting that he'll call me back tomorrow which is something people don't do. </p>