Retention Call Centre

To whom it may concern,<br> <br> I have been trying to get receive my contract settlement balance for the last 20 min. I was transferred by the call centre, as they were unable to get the information as a result of new systems. Usually before using new systems training should surely be provided. The agent was non the less very helpful. Once transferred I was on the line with the Call centre for over 25 minutes. This supposedly being the client retention line. Now I was only considering moving over to Cell C, but if this is how Vodacom tries to retain business I would rather not bother just thinking about it I am just going to do it