AJ
A J

1 reviews | Active since Jul 2016

05 Jul 2016, 12:23

Retention attempt / upgrade gone wrong

<p>I phoned Vodacom in May 2016 to cancel 2 of my 4 contracts that were due for upgrade and eventually to cancell the rest of my contracts as my bank was offering a more cost effective solution. Vodacom however managed to offer me reduced subscriptions due to my intent to cancel. So, when my first invoice came the offer was not reflecting the discounted prices (I have a formal quatation from Vodacom) is not being honored and I am being transfered from pillar to post. Can Vodacom please sort this out. Quotation number is ********** 5, Account number is ********** 5.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 05:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,