Restore ***amas Signal!

Agent Thandeka cheeky, arrogant & shouldn't be in customer care. Call logged for our towns signal again, which seems to be non existent again. Shes rude and doesn't listen! Vodacom needs to have a way for clients to report outages that will get immediate attention. How can an entire towns signal keep disappearing?! Its frustrating on behalf of all residents! We pay contracts and don't get what we pay for from mbps to signal on a constant basis. The questions asked by Thandeka was irrelevant but she felt it relevant, when there's NO SIGNAL IN TOWN, whether inside or not, there's no signal. Technician restored it last week or the week before but its up and down constantly. We cannot keep calling in and dealing with agents like this. Your service is not working so will my contracts payments be paused as your signal is gone?