TJ
Tyron J

1 reviews | Active since Feb 2015

14 Apr 2015, 13:25

Ressurecting their fault by giving data,

I waited 2 weeks for Vodacom to get my new contract activated and running, during those 2 weeks i wrote a report stating that, that was unnacceptable. One of their consultants phoned me back stating that he would load 1Gig of data on my new account for me, for the inconvinience caused. I knew that this would never happen but i agreed and thanked him. Its almost 2 weeks later and still no Data received like promised.<br> <br> Vodacom just wants customers and from there-on they do not give a damn about you.<br> <br> Worst follow up customer service i have ever came across.

0
Replies (1)
Vodacom
Vodacom's reply14 Apr 2015, 15:47
Official
Hello Tyronwjones,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team